Return/Refund Policy

PLEASE REVIEW THE FOLLOWING INFORMATION CAREFULLY!

Hurricane Policy: There will be NO REFUNDS GIVEN BECAUSE OF MANDATORY EVACUATIONS RELATED TO HURRICANES. You are encouraged to purchase travel insurance to cover this possibility. If the state or local authorities order a mandatory evacuation of an area that includes the Premises, Guest must comply with that order. Guest is not entitled to any refund if they did not purchase vacation investment insurance. The guest that purchased insurance shall file a claim with that company for reimbursement.

Grills: The use of propane and charcoal grills is not permitted on decks, walkways, porches, in garages or carports, near siding, or under the house. Please use the driveway or designated area for grilling out. Guest is responsible for dumping the cooled ashes of charcoal grills and dumping grease pans of propane grills upon departure.

Guests agree to pay to replace rental items lost, damaged, or stolen while in their possession.  Replacement costs will are charged to the guest’s credit card.

If you arrive at the vacation home and find the homeowner furnishes the item(s) you have rented, there will be a $35.00 Return Fee. We will be happy to pick up the item(s) for you and reimburse you for the order minus the $35.00.

In Season deliveries start Saturday by 7:00 a.m. and completed by 8:00 p.m.  Sunday deliveries are from 9:00 a.m. – 11:00 a.m.

Delivery of item(s) is made to the exterior of the building, usually the carport area. Guest staying in a condominium or has rented baby equipment; these items are placed outside the entry door.  Guests do not need to be present for delivery.

Items should be available for departure pickup by 9:00 A.M. on the day of departure.  Upon departure, please place rental items outside where the items were left upon arrival. There will be a $50 Charge if the Staff has to retrieve any items inside of a vacation home.

Sand Dunes: Please do not walk, play, litter on our dunes. The dunes are our only line of protection to our island. There are fines and ordinances against dune destruction in Surf City, Topsail Beach and North Topsail Beach.

I agree to the terms and conditions of this Agreement and desire to complete my reservation.